• Your order will be carefully packaged and delivered to your desired location.
• All orders will be processed within 1 to 2 business days after receiving the order confirmation email (excluding weekends and holidays).
• Once your order is shipped, you will receive another notification.

• Please check your order upon receipt and contact us immediately if the item is defective, damaged or if you have received the wrong item.
• Please send a photo of the item together by email. We will resolve the issue as soon as possible.
• You do not have to pay for return shipping.

• We have a 30 day return policy, which means you have 30 days after receiving your item to request a return.
• For all return requests, see this link for details.

• Items must be returned within 30 days after receiving your order.
• Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.
• See this link for details.

• We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
• If approved, you’ll be automatically refunded on your original payment method within 10 business days.
• Please remember it can take some time for your bank or credit card company to process and post the refund too.
• If more than 15 business days have passed since we’ve approved your return, please contact us at support@jacindajewels.com.au
• See this link for details.

• Standard delivery usually takes 2- 6 business days depending on your parcel destination (8- 10 business days for western states and remote areas).
• Depending on your parcel destination, express delivery usually takes 1 - 5 business days.
• Please expect delays on holidays or during high-volume seasons.

We are pleased to offer the most competitive prices while still ensuring fast and trouble-free delivery.

Sydney Deliveries

• Orders over $39: Shipping is paid by us! You are welcome!
• Orders below $39: One-time shipping fee of $5.95

Absolutely! You'll be able to follow your new magical jewelry every step of the way.

• When your order is successful, the system will send an order notification according to the contact information you left.
• You can choose to receive sms or email. Please pay attention and check. Then through the order number, check in the order tracking.
• You can also send us a short message, we will be happy to track for you.